FAQ


PAYMENT TYPES

We accept payment via the following methods

  • All major credit cards
  • Paypal
  • Amazon Payments
  • Google Pay
  • Quadpay (Powered by Stripe)
  • Shop Pay (powered by Shopify)

SHIPPING

Currently we ship only within the United States.

USPS is our standard shipping method and orders are typically processed and shipped within 1 business day from our warehouse in New Jersey. When we ship your order we will provide you with a tracking number in your shipping confirmation email. Shipping typically takes 1-3 business days. These times may vary during the holidays or during periods of bad weather. We charge a flat shipping rate of $8 anywhere in the US for orders under $100. We cover the cost of shipping when your order is over $100. We also run shipping promotions and do waive shipping fees from time to time.

Expedited shipping options of 1 and 2 day delivery are also available at checkout for additional fees.

RETURNS AND EXCHANGES

You can generate a return label or process an exchange via our online Returns and Exchanges portal. 

We accept returns for either refund or exchange within 30 days of purchase. This is provided that items are unworn, unwashed and in the condition they were shipped with the original labels still attached to the garment. We charge $8 processing fee for returns. If you are exchanging item/s from your order, we do not charge a processing fee for the first exchange.   

WHAT IF MY ITEM HAS A DEFECT?

Take a picture of the defect as soon as you can and send us an email with your order number in the subject line to hello@recliner.nyc. We will happily exchange the item for you. Please note that defective merchandise can only be reported for exchange within 30 days of purchase. 

WHERE ARE RECLINER PRODUCTS MADE?

RECLINER products are made in China with small majority A-graded manufacturing partners per the Free Trade Association. We are a strong advocate for trade unions who meet regularly with management teams to ensure that communication is fair and open and that working standards are being met. Our manufacturing partners are supported by the BSCI. You can read more about our products, manufacturing and sourcing standards here 

WHAT SIZE AM I?

We want to make sure you find the perfect size and fit for your new RECLINER product and aim to provide as much style-specific fit information as possible in our product descriptions. You can also click on the ‘‘?" icon next to "Select Sizes" on the product shop page to view a table of size conversions and measurements. An example is below.

If you still aren’t sure, shoot us a question on Messenger or send us an email to hello@recliner.nyc after hours and we’ll help get you fixed up with your perfect size.

 


CARING FOR OUR PRODUCTS

We suggest washing your RECLINERs on a delicate/cold wash setting, and either laying flat to dry or tumble dry on a low setting. Care guidelines are provided for each product in our shop pages. We also provide detailed care instructions on each product label.

If a stain occurs, soak in cold water for 10 minutes before treating or washing. This can give the fibers time to loosen and release proteins. Use delicate fabric stain removers when treating products. Do not use products with harsh chemicals or bleach. We do not recommend applying heavy or oil-based body creams immediately before using our products. 

You can always contact us directly for additional product care support too!